Privacy Policy

Last Updated: August 29, 2026

Healthrich Solutions (“Healthrich Solutions”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of users of the Healthrich Solutions mobile application, website, and related services (collectively referred to as the “Platform”).

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use the Platform, we may collect the following information:

A. Personal Information

When you register or use our services, we may collect:

- Name

- Mobile number

- Email address, where provided

- Date of birth or other basic profile information, where required

- Address or location details, where voluntarily provided

- Profile information provided by you

- Information related to your account and subscription

B. Login and Authentication Information

We may collect and process information required to authenticate your account, including your mobile number and OTP-related information.

OTP codes may be generated and processed through authorized service providers for secure login and verification.

We do not intend to store your OTP after it has served its authentication purpose, except where retention is required for security, fraud prevention, legal, or technical purposes.

C. Payment and Subscription Information

If you make a payment or activate a subscription, we may collect information relating to:

- Registration fee payments

- Subscription payments

- Payment status

- Transaction reference or transaction ID

- Subscription status

- Auto-Pay/e-Mandate status

- Payment failure or refund information

Payments may be processed through authorized third-party payment gateway and payment service providers.

We do not intend to store your complete debit card, credit card, bank account, UPI PIN, or other sensitive payment credentials on our servers. Such information may be processed directly by the applicable payment service provider in accordance with its privacy policy and security standards.

D. Device and Technical Information

When you use the Platform, certain technical information may be collected automatically, such as:

- Device type and model

- Operating system

- App version

- IP address

- Browser type, where applicable

- Device identifiers

- Network information

- Log information

- Date and time of access

- Crash and diagnostic information

This information may be used to maintain security, improve performance, troubleshoot technical problems, and improve the Platform.

E. Usage Information

We may collect information about how you use the Platform, including:

- Articles viewed

- Videos viewed

- Photos viewed

- Features used

- Subscription activity

- General interaction with the Platform

This information helps us understand user engagement and improve our services and content.

2. How We Use Your Information

We may use the information we collect to:

- Create and manage your account.

- Verify your identity and authenticate your login.

- Provide access to the Platform and subscription services.

- Process registration and subscription payments.

- Manage Auto-Pay/e-Mandates and recurring subscriptions through authorized payment service providers.

- Provide customer support.

- Respond to questions, complaints, and requests.

- Maintain and improve the Platform.

- Monitor security and prevent fraud, misuse, and unauthorized access.

- Analyze usage and improve user experience.

- Send important service-related notifications.

- Communicate information regarding your account, subscription, payments, or changes to our services.

- Comply with applicable legal and regulatory requirements.

We will not use your personal information for purposes unrelated to the services provided by us without a lawful basis or appropriate consent where required.

3. Health Information

Healthrich Solutions is primarily a health education and awareness platform.

We do not require users to provide medical records or sensitive health information merely to access general health education content.

If you voluntarily provide any health-related information through the Platform, we will handle such information in accordance with applicable law and use it only for the purposes for which it was provided or as otherwise permitted by law.

Users should avoid submitting unnecessary medical, financial, or other sensitive personal information through public or non-designated communication channels.

4. Cookies and Similar Technologies

Our website and certain Platform features may use cookies or similar technologies to:

- Maintain login sessions.

- Improve website functionality.

- Understand usage patterns.

- Improve performance and user experience.

- Support security and fraud prevention.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some services.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers where reasonably necessary to operate the Platform, including:

- Payment gateway and payment service providers

- OTP/SMS service providers

- Cloud hosting and database service providers

- Analytics and technical service providers

- Customer support service providers

- Security and fraud-prevention service providers

Such service providers may process information only as necessary to provide their services and subject to applicable contractual, security, and legal requirements.

We may also disclose information where required by applicable law, legal process, court order, government authority, or to protect the rights, safety, and security of Healthrich Solutions, our users, or others.

6. Payment Service Providers

Payments and recurring subscriptions may be processed through third-party payment service providers.

When you make a payment or authorize an Auto-Pay/e-Mandate, certain payment and transaction information may be processed by the applicable payment service provider.

We recommend that users review the privacy policy and terms of the applicable payment service provider before completing a payment or activating a recurring payment mandate.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials and mobile device secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, prevent fraud, enforce our agreements, and comply with applicable legal and regulatory requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

9. Your Rights and Choices

Subject to applicable law, you may have the right to:

- Request access to personal information associated with your account.

- Request correction of inaccurate or incomplete information.

- Request deletion of certain personal information.

- Withdraw consent where processing is based on consent.

- Request information regarding how your personal information is processed.

- Raise a privacy-related complaint or concern.

Certain information may need to be retained where required by law or for legitimate business purposes.

To exercise applicable privacy rights, please contact us using the details provided in the “Contact Us” section.

10. Communications

We may send you service-related communications, including:

- OTPs

- Account notifications

- Payment confirmations

- Subscription notifications

- Auto-Pay/e-Mandate notifications

- Important changes to services or policies

- Customer support communications

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

Users may opt out of promotional communications where applicable. Service-related communications may still be sent when necessary for your account or subscription.

11. Third-Party Links and Services

The Platform may contain links, embedded videos, or services provided by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Users should review the privacy policies of third-party services before providing personal information to them.

12. Children's Privacy

The Platform is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be made available on the Platform and the “Last Updated” date will be revised accordingly.

Your continued use of the Platform after an updated Privacy Policy is made available may constitute acknowledgment of the updated policy, subject to applicable law.

14. Grievance and Privacy Complaints

If you have any questions, concerns, complaints, or requests relating to your personal information or this Privacy Policy, you may contact us using the details below.

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

15. Contact Us

Healthrich Solutions

Healthy Life, Better Future

Email: healthrichsolution@gmail.com

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

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Healthrich Solutions

Healthy Life, Better Future